Returns & Refunds


1. Returns & Refunds  

1.1 Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Product, please tell us at the earliest opportunity:

1.1.1 exactly what is the fault

1.1.2 the date, if relevant, when the fault became apparent

1.1.3 when and how you discovered the fault

1.1.4 how the fault affected your use of the Goods

1.2 To return goods it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty:

1.3 You must tell us by email message to thiago@semipermanent.com or by letter to our land address at the top of this agreement, you that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

1.4 The Goods must be returned to us as soon as any defect is discovered. In the case of returns that have been conducted as per the condition and within the terms of our T&Cs,  Semi Permanent Pty Ltd. will credit the invoice value:

• less the shipping charge as shown on the original invoice, and

• less 10% of the item value - to cover handling fee and warranty documentation reversal & revision

The refund will take place within ten working days of the goods being received and checked for damage/completeness by Semi Permanent Pty Ltd.

1.5 In the case of item returns against exchange or store credit Semi Permanent Pty Ltd. will provide in online store-credit for the invoice total less the applicable shipping charge as shown on original invoice

1.6 Goods must be returned:

1.6.1 with both goods and all packaging as far as possible in their original condition;

1.6.2 securely wrapped;

1.6.3 including our delivery slip;

1.6.4 at your risk and cost.